Effective Date: 18 October 2025

At Jamu Imaging Centre, your privacy is our priority. We are committed to protecting your personal health information and ensuring confidentiality in accordance with Kenyan data protection laws and global healthcare privacy standards.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or access our diagnostic services.

1. Information We Collect

We may collect the following types of information:

📌 Personal Identification Information:

  • Full name, date of birth, gender

  • Email address, phone number, physical address

  • Identification numbers (e.g., National ID or insurance details)

📌 Medical & Diagnostic Information:

  • Referral forms and doctors’ notes

  • Medical history relevant to your scan

  • Images, reports, and results

📌 Website & Usage Data:

  • IP address, browser type, device information

  • Pages visited, time spent on website

  • Cookies and tracking technologies

2. How We Use Your Information

We use your information strictly for medical and service-related purposes, including:

  • Providing diagnostic imaging and reporting services

  • Communicating appointment details and medical instructions

  • Sharing reports with your referring physician for continued care

  • Processing billing, insurance claims, and payments

  • Improving service quality, safety, and patient experience

  • Ensuring compliance with legal and regulatory requirements

3. Protection & Confidentiality

We implement industry-standard security measures to protect your data, including:

  • Password-protected systems

  • Encrypted digital records

  • Controlled staff access

  • Secure storage of physical documents

Only authorized medical professionals and staff can access patient information.

4. Sharing of Information

Your information will only be shared:

  • With your healthcare provider upon referral

  • With insurance companies for claim processing (with consent)

  • When mandated by regulating health or legal authorities

  • With your explicit written authorization

We do not sell or share your data with marketing companies.

5. Your Rights as a Patient

You have the legal right to:

  • Request access to your medical reports

  • Correct inaccurate personal data

  • Request limitation of use or deletion (where applicable)

  • Withdraw consent for non-essential data use

6. Cookies and Tracking

Our website uses cookies to improve performance and user experience. You may disable cookies in your browser settings, but this may affect functionality.

7. Updates to This Policy

We may update this Privacy Policy occasionally to reflect new regulations or service improvements. The updated version will be posted on our website with a revised date.

8. Contact Information

For privacy-related inquiries:
📞 +254 782 857 893
📧 Email: jamu@gmail.com
📍 Mombasa, Kenya

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